Skip to main content

Contact support

How to reach us, and what to include so we can help on the first reply.

J
Written by Junan Pang

Email [email protected]. Amlin is built by a very small team, so replies come from someone who actually works on the app.

What to include

The more of this you can give us, the faster we can help:

  1. What happened, and what you expected instead

  2. Your Amlin version — Settings → General → Software updates shows it

  3. Your macOS version — Apple menu → About This Mac

  4. Your Mac model (e.g. MacBook Pro M2)

  5. Which feature — meetings, dictation, sync, calendar, Ask

  6. When it started, and whether it worked before (right after a macOS update is a very useful detail)

  7. A screenshot of any error message or banner

For meeting-capture issues

Also tell us:

  • Which call app (Zoom, Meet, Teams, phone…)

  • Which audio devices were in use, and whether they changed mid-meeting

  • Whether the transcript had Me lines, Them lines, both, or neither

For dictation issues

Also tell us:

  • Which app you were dictating into

  • Whether the pill appeared

  • What Dictation Settings → Health shows for each permission

Please don't send us your notes

We don't need them, and we'd rather not have them. Describe the problem — that's enough. If we ever need more, we'll ask, and it's always your call.

Feature requests

Also welcome at the same address. Tell us the problem you're trying to solve rather than the feature you have in mind — it usually leads somewhere better.

Did this answer your question?